01
New-user setup
Laptop imaging, credential provisioning, application install, VPN setup, user orientation. For new hires - or users transitioning from another company.
ONSITE IT SUPPORT
When it can't be fixed over the phone - a local technician at your door.
Hands-on IT support across Miami-Dade and Broward. New hardware deployment, office moves, conference-room builds, cable runs, and the kinds of issues that only get resolved when someone is in the room.
Miami-Dade & Broward - On-site during business hours - Bilingual technicians
Some IT problems need a human in the building. Most remote-only providers can't send one.
You can't replace a failed switch, terminate a new cable run, or train a new hire on a practice-management system over Zoom. Onsite IT isn't the primary job of most modern MSPs - which is exactly why the jobs that need it keep getting delayed. We staff local technicians across South Florida for exactly this reason: when remote support can't finish the job, someone heads to your office during business hours.
Onsite work we do most often.
A local, bilingual (English / Spanish) technician arrives with the right tools, the right documentation, and direct contact with the senior engineer who owns your account.
02
Hardware replacement
Failed workstation, server component, switch, firewall, UPS - hot-swap and restore, with minimum downtime.
03
Office moves & buildouts
Packing the current office, unpacking the new one, running new cable, setting up the network, testing every endpoint before staff arrives. Often done over a weekend.
04
Conference room & AV
Microsoft Teams Rooms, Logitech MeetUp/Rally, wired/wireless screen sharing, cable management, clean mounts.
05
Cable runs & terminations
New Cat6A runs through drop ceilings and conduit, patch panel termination, jack installation, link testing and certification.
06
Switch & firewall installs
Physical install of new network equipment, configuration from baseline, migration cutover, testing.
07
Print & copier integration
Drivers, print-server queues, secure-print setup, scan-to-email, scan-to-folder.
08
Training & handover
Walking a team through a new phone system, new camera NVR, new door access control - not just 'here's the admin URL, good luck.'
Why businesses choose RANGO for onsite IT support.
Local technicians, local response
Staff across Miami-Dade and Broward - on-site during business hours for managed clients and scheduled projects.
Bilingual, client-facing
English and Spanish - important for much of our client base and their staff.
Remote and onsite speak to each other
When our onsite tech finishes, the remote engineer on your account already knows what happened. One ticket, not three.
Documented work
Every onsite visit ends with a written note in your documentation: what was done, what's still pending, what you should watch for.
Outstanding service and great people. I highly recommend to everyone.
- Michael L., Google review
Common questions
How fast can you have someone onsite?
Our SLA: 15-minute remote acknowledgement for critical incidents, 24/7, for managed-service clients; on-site response typically under 4 hours in Miami-Dade during business hours. Outside Miami-Dade, and for standalone visits, we come on-site during business hours. Paid after-hours emergency support is available to any business.
What's the coverage area?
Miami-Dade and Broward are primary. Palm Beach, the Keys, and Naples/Fort Myers are handled case-by-case.
Is onsite billed hourly?
For managed clients, it's bundled into the monthly agreement with a reasonable-use policy. For standalone engagements, it's billed in half-hour increments with a short minimum.
Do you do after-hours onsite?
Yes. Weekend office moves and after-hours cutovers are common. Usually priced at a modest premium.
Can you do a single onsite visit without being a managed client?
Yes. Project-based onsite support is available for businesses that handle IT in-house but need a hand for specific tasks.
Related services
Need hands-on help? Request an onsite tech.
For emergencies, call us. For scheduled work - moves, installs, training - submit a request and we'll confirm a time with you.