Call 1.866.RANGO.IT
Use this when something is down, when patient or production work is being affected, or when waiting for an email reply is not an option.
Tap to callEXISTING CLIENTS
Need help? We are already on it.
RANGO clients can reach support 24/7 by phone, email, or portal. Pick whichever path matches what is happening - we will route it the right way and a senior engineer will respond inside SLA.
Three ways to reach support.
help@rango.tech
For everything that is not blocking work - password resets, software questions, scheduling, project requests. Tickets are tracked and acknowledged within SLA.
Email supportRANGO Client Portal
Submit tickets, track status, view your environment documentation, download invoices, and review monthly reports.
Open portalThree ways we connect remotely.
Pick the tool we asked you to use. Run the installer, share the code, and we'll take it from there.
HelpWire
Lightweight, no installation. Best for one-off remote support sessions when you need help fast - no account or admin rights required.
AnyDesk
Our standard remote tool for ongoing client environments. Choose your platform below - installer is small and runs on first launch.
TeamViewer QuickSupport
Single-use remote tool. Runs without install, gives you a 9-digit code we use to connect. Best when AnyDesk isn't an option.
Download QuickSupportService status.
Real-time service health, scheduled maintenance, and incident updates for every system we manage.
Live system status
See real-time service health, scheduled maintenance, and incident updates for every RANGO-managed service.
Some issues fix themselves with the right step.
Self-help links for common issues. Reduces ticket volume on the simplest things and gets you a quick win.
Restart your computer the right way
A proper reboot clears more glitches than you'd expect. Microsoft's quick guide shows the correct way to restart Windows.
Open guide ->Make OneDrive files sync again
Files not showing up across your devices? Follow Microsoft's steps to get OneDrive syncing again.
Open guide ->Clear a stuck print job
Nothing printing and jobs piling up? Microsoft walks you through clearing the Windows print queue.
Open guide ->Delete older emails to free up space
Mailbox getting full? Outlook's Sweep tool can clear out messages older than a set number of days in a few clicks.
Open guide ->Empty your Deleted Items folder
Free up mailbox space by permanently clearing deleted mail — a quick step-by-step from Microsoft.
Open guide ->Install the latest Windows updates
Many issues quietly disappear after an update. Here's how to check for and install Windows updates.
Open guide ->Free up space on a full drive
Running low on disk space? Turn on Storage Sense to clear junk automatically — Microsoft's guide shows how.
Open guide ->Test your internet speed
Run a quick speed test and note the result before reporting a slow-connection issue.
Open guide ->What you can expect, in writing.
Standard SLAs for managed IT clients. Specific contract terms supersede.
P1
System down, business stopped
P2
One user down, or critical degradation
P3
Single user issue, not blocking
P4
Request, scheduled change
All response SLAs reflect first response from a real engineer - not just an auto-reply confirming receipt.
Not a RANGO client yet?
This page is for existing clients. If you are evaluating RANGO, head to /contact or /free-it-assessment instead.