Common questions before the first call.
What happens after I submit this form?
A senior engineer reviews your message and replies within one business day. If it's scoping, we'll suggest a 20–30 minute intro call. If it's urgent technical, call us rather than waiting on the form. Our SLA: 15-minute remote acknowledgement for critical incidents, 24/7, for managed-service clients; on-site response typically under 4 hours in Miami-Dade during business hours.
Do I need to be a client to contact you?
No. If you're evaluating providers, comparing quotes, or just want a second opinion on something an existing vendor told you, that's welcome — no pressure to switch.
How does pricing work?
We price per user, per environment, or per project depending on what fits your business. After a short conversation we send a written scope and flat monthly price. No surprise line items.
How fast can you onboard a new client?
Most new SMB environments are fully onboarded in two to four weeks — documentation, security baseline, monitoring, and backup verification. Urgent takeovers can be faster.